We want to be 100% transparent and honest about our 30-day money back guarantee, so here it is...
Software vendors have no legal obligation to provide refunds for the same reason vendors of newspapers, custom-made items, lottery tickets, perishable goods, and music don't; once a person has used it and obtained the benefit they could simply return the item and get their money back. However, even though there is no legal requirement for us to provide refunds, we're so confident that you'll love our software that we're happy to provide one.
There are some simple conditions attached:
| 1. We must be allowed an opportunity to resolve whatever problem you are experiencing. Our software is used by over 33,000 people so we know it works. Therefore if you’re having problems then it’s quite likely that it’s a simple setup issue and easy to rectify. |
| 2. On the rare occasion that the cause of the problem you are experiencing is due to a bug with the software then please allow us time to rectify it. |
| 3. If neither of the above two items are acceptable and you choose to request a refund within 30 days of purchase then it will be granted on the condition that you can provide a log file that will allow us to determine the extent that you have used the software. If you cannot provide the log file because you have uninstalled then no refund can be given. |
This, we feel is a fair compromise for both parties, and enables you to buy with confidence and without risk, as any foreseeable problems would have arisen well within this amount of usage.